Articles

Feb 23, 20187 min read

Another Problem With Problem Gambling

Problem Gamblers Can Kill People In 2017, in three separate incidents around the world, “problem gamblers” killed and injured hundreds of...

Feb 1, 20177 min read

Running the RNG Risk: How computers are taking the luck out of gambling

In the late ’80s, a real game-changer took place in casinos that would forever change the landscape and opportunities in the gambling...

Feb 1, 20167 min read

Casino Cheating: I Think There’s An App For That

Seventy miles north of the world’s gambling capital Macau is Guangzhou, the world’s capital for purchasing gambling cheating devices....

Mar 1, 20157 min read

Slot Machines Under Attack: The Scam That Could Change Everything

In December 2014, four Russian nationals were indicted by the FBI for using electronic devices to cheat slot machines. According to the...

Feb 1, 20149 min read

The Resurgence of Marked Cards

According to the Chinese, 2013 was the year of the snake. From a game protection perspective you could have called it the year of marked...

Feb 1, 20138 min read

Marked Cards: If Manufacturers Aren’t Watching Our Backs - Who Is?

In recent years there’s been a huge increase in the number of casino table games around the world that allow players to handle the cards....

Feb 1, 20126 min read

Brave New World: Remote Surveillance

A few months ago I had the opportunity to visit the Microsoft Global Security Operations Center (GSOC) in Redmond, Washington. After...

Jan 1, 20125 min read

It’s Time to Take Collusion Seriously

col-lu-sion: secret or illegal cooperation or conspiracy, esp. in order to cheat or deceive others. I’m a closet “scrap booker.” I Google...

Nov 1, 20115 min read

When It Comes To High Rollers, Watch Your Backs

“All card games hinge on the fact that a card has two sides, one of which reveals its identity, while the other conceals it.” - David...

Feb 1, 20117 min read

Eyes Wide Shut: Where Is The Security in Las Vegas Casinos?

Bellagio robbery In the days following the Bellagio robbery, I received a number of calls from journalists across the country asking me...

Nov 1, 20106 min read

Surveillance Performance: The Black Chip System

The Black Chip Performance Management & Training System is designed to get surveillance people on the same page.

Feb 26, 20106 min read

The Opening of Aria Resort & Casino: An Interview with Surveillance Director, Ted Whiting

Over the years frequent visitors to Las Vegas have become accustomed to the ever-changing landscape that is the Strip. It’s not unusual...

Nov 1, 20096 min read

Is Your Surveillance Team Proactive or Prozac-tive?

"However beautiful the strategy, you should occasionally look at the results"- Winston Churchill How do you measure the performance of a...

Oct 26, 200911 min read

Using Software to Enhance Surveillance Customer Service

Ron Buono has been a Las Vegas surveillance guy for over a quarter of a century and the head of the MGM Grand's surveillance operation...

Jun 1, 20097 min read

The Opening of City of Dreams: An Interview with Surveillance Director, Leroy Daniel

Leroy Daniel is a casino industry professional with 16 years experience. He has been involved in eight casino pre-opening projects...

Feb 1, 20099 min read

Surveillance Superman: More than just a Casino Crime Fighter

What does surveillance do? Usually when I ask that question, nine out of 10 people will pause for a moment and then answer it with...

May 1, 20086 min read

Audit-Based Surveillance: Making Sure Everyone Is Swimming Between The Flags

Casino surveillance departments around the world take different approaches to fighting the battle against internal theft and fraud. It's...

Apr 1, 20089 min read

When It Comes To Blackjack, I’m No Team Player

One of things that bugs me about playing blackjack is blackjack players. Not all of them of course, just some of them. Here's a scenario....

Aug 1, 200710 min read

The Cheating Culture

Why do people cheat? Last week I read a book by David Callahan called The Cheating Culture: Why more Americans are doing wrong to get...

May 2, 200714 min read

The Four Pillars of Surveillance Part 2: Information & Communication

"Knowledge is power. Information is power. The secreting or hoarding of knowledge or information may be an act of tyranny camouflaged as...