Articles

May 1, 200713 min read

The Four Pillars of Surveillance Part 1: People & Operations

How do you rate the health of your surveillance operation? A few years back I developed a model for surveillance management called the...

Aug 1, 20067 min read

Does Surveillance Suffer from an Identity Crisis?

A quick quiz. What does surveillance do? Does it: a) video-record the casino operation; b) catch cheats and thieves; c) monitor the...

May 1, 20066 min read

The Yin and Yang Of Casino Surveillance In Macau

A word of advice for casino managers thinking of packing up the golf clubs and moving to Macau. There's an old saying that goes something...

May 1, 20066 min read

Casino Surveillance: Size Does Matter

This just in: Las Vegas is not the center of the casino universe. Okay, so it is the undisputed home of fun and excitement. No argument...

Mar 1, 20066 min read

Counterfeit Chips: Preventing the Bleeding

When I worked in surveillance I hated calls from the cage. Usually it meant that the paperwork downstairs showed a variance in the...

Nov 1, 20058 min read

Casino Surveillance: The Rules of Engagement

As the camera panned across the room, it zoomed momentarily on each of the four suspects. They shared a nervous look of anticipation....